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No one wants to lose a top team member, but if you're creating a team that continues to evolve and grow, an internal transition within your company to another department can be a huge long-term asset to your entire organization. Oftentimes, other departments can serve as Sales, operations, product or leadership roles. Those undertaking these initiatives will (hopefully) listen to customers and advocate on behalf of customer experience. Unless this happens at an alarming rate, I wouldn't spend too many calories on it because the responsibility lies with the individual. Accept that career changes will happen, and measure the changes in your team so you can feed them back into your recruiting plans.

The key point here is that career paths don’t just happen. In a customer success Phone Number List organization that continues to grow and scale, you need to carefully consider how team members flow in, grow, and leave the team. Invest in customer success career paths and put resources into developing them because they can become a competitive advantage. Editor's note: This article was originally published in March and has been updated for comprehensiveness. A version of this blog post was originally published on Grow. The customer success role is multi-faceted. These representatives need both in-depth knowledge of the product and top-notch communication skills.



People Reading Customer Success Books in the Park If you’re looking to advance in your customer success role, it’s essential to stay up to date on the latest trends and skills in the field. To help, we’re sharing this must-read book on customer success. Download Now: How to Be a Great Customer Support Representative Take your self-development a step further with any or all of these fantastic books. Table of Contents Wayne McCulloch The Seven Pillars of Customer Success Customer Success: How Innovative Companies Reduce Customer Churn and Increase